Coaching

Taking Senior Managers on a journey of personal development

  • How does an OEM ensure that the senior managers within their franchised dealer businesses have the Skillset, Mindset and Toolset to achieve the brand ambitions?

  • Created a development programme that was aimed at senior managers and aspiring senior managers within dealer businesses to support their personal growth and upskilling. The programme included competency assessment and tailored development planning. Coaching was then provided in group settings at the Brand Academy as well as 1:1 in-dealer. 13 different courses were authored covering topics such as People Management, Marketing, Sales & Service Core Process, Maximising Personal Impact

  • Over 200 individual managers successfully came through the programme and utilised the coaching opportunities to expand their operational skillset, mindset and toolset

  • Closer alignment between OEM and Dealer Management with improvements in Dealer Satisfaction, Customer Experience and overall network viability

Culture

Achievement of Great Place to Work status in 2023, 2024 & 2025

  • How could a multi-location dealer group evidence to its team that it was independently benchmarked as a great place to work

  • Utilising the GPTW framework to define the company’s culture statement and defining the business vision and values. Facilitation of colleague feedback and cross-functional working groups to deeply understand colleague sentiment. Enhancing internal communication strategy to underpin colleague feeling of inclusion and value

  • Being recognised as a GPTW Top 100 Large Companies for 3 years in succession

  • Improving attractiveness as an employer. Ability to attract higher quality applicants. Driving down staff attrition and costs of recruitment. Overall an enhanced colleague and customer experience

Business Process

Working in various dealer groups & OEMs to document sales & service core processes to underpin operational excellence

  • How do you achieve the benefits of well-understood business processes that colleagues enjoy utilising within their day to day operations?

  • Authoring core process guidelines (Sales, Service, Administration) that accurately describe the target operating model and the necessary steps to be taken in delivering amazing customer experiences within the necessary governance frameworks

  • A playbook for all colleagues to utilise in delivering operational excellence, including established team members alongside new starters

  • A high level of consistency in performance across multiple business units. In addition, all of the “if this, then that” business documentation for codifying digital ways of working

Omni-Channel Retailing

Enabling a scale dealer group during Covid, to shift to online working

  • How could a national dealer group rapidly deploy a successful e-commerce solution for used vehicles and workshop services to continue to trade during Covid-19 lockdowns and as a cornerstone of their omni-channel strategy thereafter?

  • Working with several e-commerce special suppliers to create a viable online platform including inventory management, centralised pricing, online consumer journey and payment gateways including consumer finance

  • An accelerated delivery of 2 separate e-commerce solutions allowing 8 premium automotive brands to fully utilise online processes for the search, reservation, application and contracting by consumers. This resulted in 30 dealer businesses successfully trading their way through the covid period and continuing with their omni-strategy moving forward

  • Business continuity and a sustained shift to omni-channel retailing

System Rationalisation

Working across scale dealer groups and online marketplaces to deeply understand and redesigned the system architecture

  • How to achieve a robust understanding of the complex “as is” structure of the many IT / Digital systems used today in order to resigned the “to be” architecture and establish the transitional roadmap and responsibilities?

  • A root and branch review of over 300 systems that were being utilised to run business operations. Pulling this together into a clear system index and relational diagram to enable informed decision making on business requirements, tech debt, system redundancy and the steps required to rationalise system governance for the future

  • Creation of the necessary articles for system design, vendor management and development requirements

  • A clear view, to executive level, of the “as is”, “to be” and the impact of the “transition”

Network Planning

Working in OEMs to achieve growth plans and network transformation

  • How to establish a dealer network that is capable of delivering the required customer experience and ambition to achieve brand growth plans?

  • Both Brownfield and Greenfield studies to identify the ideal network plan, optimising customer attraction and business viability. Capacity studies of every dealer to identify their ability to meet growing customer demand. Network Investor studies conducted to ensure that the brand and investor requirements are aligned

  • Global Headquarters approval of network strategies and the successful implementation in local market

  • Viable dealer networks that achieved brand growth strategies

Post Merger Integration

Major dealer group fulfilling an acquisition strategy

  • How does a scale dealer group successfully integrate businesses that it has acquired?

  • Building on pre-deal due diligence, gaining a rapid immersion of business culture, operating processes and governance frameworks, whilst maintaining underlying goodwill from colleagues being on-boarded. The immersions involved introductions to new SLT, clear communications strategy, provision of business process guidelines, colleague retraining and regular check-ins. An underlying PMI plan (Post-Merger Integration) that is agreed by all stakeholders with milestone measurement to ensure alignment

  • Successful integration of multiple acquired businesses with minimal disruption and maximised RoI in line with investment approval   

  • Delivery of a successful acquisition strategy and minimised disruption to target businesses